Join the Bigbelly team!

Learn more & explore open positions below.

Bigbelly is hiring! We’re growing and we are looking for talented, dedicated individuals to join us. Bigbelly is a team of incredibly skilled professionals who are passionate about their work, committed to our customers’ success and inspired to transform the way that cities, campuses, and organizations use technology to drive benefit for their communities. If you are motivated, customer-focused, and excited about the future of Smart City technologies then we want to hear from you!

Open Positions at Bigbelly

Bigbelly has the below openings at this time. To inquire or apply, please email your cover letter and resume to careers@bigbelly.com. Nothing that suits your skill set? We are always looking for talented and passionate people. Reach out and make your case for why you would be a great fit for the Bigbelly team.

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Director of Engineering

Director of Engineering

Position Description:

Are you looking to make a difference, be empowered to own decisions, think quickly and act fast? If so, you are a great fit for Bigbelly’s Engineering and Operations team!  Join a small, high-performing, tight-knit team at a fast-growing company that is developing innovative solutions centered around smart waste, 5G hosting solutions, and other smart city initiatives.

Bigbelly is trusted by more than 2,000 municipalities, educational campuses, and organizations, with over 60,000 units deployed in all 50 states and 54 countries.

You are an energetic team player and strong leader who understands how to effectively drive results in a fast-paced and rapidly growing company. You must also have an interest in solving non-engineering related business problems creatively with a willingness to immediately tackle key challenges.

You will be responsible to lead, manage, and drive Bigbelly’s hardware, software, electrical engineering, and firmware teams, making decisions with the product owner to ensure that you produce innovative, world-class, robust, products and services that delight Bigbelly’s customers.  Bigbelly has a reputation for producing the finest smart city products available and you must ensure that tradition is maintained.

You’ll join a team where everyone, including you, is knowledgeable and opinioned about our products their use, and best practices.  You use an agile development process, adapting it as appropriate for each team.  You should not be afraid to get your hands dirty, pitching in whenever necessary.  You must keep a culture where the engineering teams are productive, happy, and that Bigbelly is a great place for them to work.

Responsibilities:

  • Design and implement the next generation of smart waste and smart city solutions
  • Provide leadership to Bigbelly’s engineering teams including mechanical engineering, software engineering, electrical engineering, and technical documentation.
  • Successfully manage multiple competing priorities; and have a strong customer focus.
  • Work with the Product Manager to develop and drive the company’s roadmap.
  • Hire and then develop a team of professionals that will enable an aggressive push into cutting edge technology.

Qualifications:

  • Bachelor’s degree in EE/CS/Math/Physics
  • 5+ years of development experience
  • 5+ years of engineering team management experience
  • Strong analytical and organizational skills, who is also highly results oriented and proactive.
  • Familiarity with agile development and release methodology.
  • Strong ability to effectively communicate with business partners both local, remote, internally, and externally
  • Excellent time management and multitasking skills are required
  • Manage multiple projects simultaneously, resolve scheduling and other conflicts in order to meet all deadlines
  • An amazing work ethic

Type: Full Time
Location: Needham, MA

Mechanical Engineer

Mechanical Engineer

Position Description:

Bigbelly, Inc. is looking for a creative, self-starting mechanical engineer who is excited to work in our Needham HQ as part of a small but dedicated group of engineers. We are looking someone with experience in design for manufacturing on products using sheet metal and molded plastics. 

You will be working on new product development and improvements to current product lines. Work will include interfacing with a Tier 1 manufacturing partner on product launches and continuous improvement. In this role you will work with senior members of the team to evaluate new manufacturing processes, redesign parts for more efficient manufacturing and develop new products in a cost effective way. You will work hands on to prototype and test new ideas. 

Bigbelly has an exciting development roadmap and you will also get to work on new station capabilities that go far beyond waste management as Bigbelly becomes a digital media platform.

Responsibilities:

  • Drive cost reduction through new designs and new manufacturing techniques
  • Lead product development projects from concept to detailed design to tested prototypes to production launch
  • Increase product reliability by diagnosing problems and designing robust solutions
  • Improve manufacturing documentation through collaborative effort with Tier 1 manufacturing partner.

Qualifications:

  • Bachelors Degree in Engineering
  • 5+ years experience in product design and manufacturing
  • Proficient in Solid works design software
  • Proficient with MS Office Word, Excel, and PowerPoint
  • Attention to detail and follow through
  • Ability to work independently and collaborate in a team setting

Type: Full Time
Location: Needham, MA

Field Service Technician (FST)

Field Service Technician (FST)

Position Description:

The FST will perform installations, troubleshooting, repairs, and rebuilds of solar compacting waste receptacles. Work will be performed on location in outdoor public locations as well as in the service center facility. Travel to location is required and will be predominantly but not limited to the northeastern US. Interaction with the customer and the repair and maintenance agents of the customer will be required to train, advise, assist and respond to questions and concerns. Obtaining expertise about the features, benefits and maintenance requirements of the product through provided training and independent research is required.

The FST will become qualified to make recommendations to the customer and company about customer purchase needs and opportunities. Supervisory duties will be required when additional labor is used to complete services. Work duties will be a combination of in-field services, in-office customer support, in-person customer support and training, service center repair and refurbishment activities. Schedule will be set by supervisor and will include both planned schedule and ad hoc activities. Flexibility of daily start and end times required based on customer availability and individual project requirements.

Responsibilities:

  • Installs and repairs equipment at exterior public and private space customer locations.
  • Inspection of assembled equipment, to ensure proper installation.
  • Inspection of installed unit to ensure proper functionality and operation.
  • Tune, clean and troubleshoot equipment for proper operation.
  • Assemble, align, and install equipment as necessary.
  • Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer.
  • Identify, analyze, and repair product failures, order and replaces parts as needed.
  • Professionally and effectively interact with internal and external customers.
  • Uses web based software applications to access and log service details.
  • Determine and recommend which products or services best fit the customers’ needs.
  • Provide phone and web based technical support to internal and external customers.

Qualifications:

  • Excellent listening skills and ability to communicate effectively in person, by email and by phone.
  • 3 years of experience in one, or a combination of, the following areas: field service, mechanics or machinery repair, customer support and/or technical support role.
  • A technical aptitude and ability to follow verbal and written technical instruction.
  • Ability to accurately communicate verbal and written technical information.
  • Eagerness to learn and understand nuances of product design and operation.
  • Excellent organizational skills with the ability to work independently and on multiple tasks.
  • Able to determine tools and equipment required to perform scope of job.
  • Experience with basic hand and assembly tools such as drills, drivers and rivet drivers.
  • Must be able to stand, bend and squat for extended periods to access installed machinery.
  • Requires heavy lifting and maneuvering of machines with the aid of hand trucks.
  • Requires outdoor work in most weather conditions.
  • Proficient in MS Office and basic web applications usage.
  • Experience with assembly and troubleshooting of machinery.

Additional Requirements:

  • Valid driver’s license and reliable vehicle required.
  • Must be qualified to drive a rented vehicle.
  • Daily Regional Travel (northeast driving) expectation is roughly 60%.
  • Air travel and overnight stays of 1 to 5 nights will be required, estimated at 10%-25%.

Type: Full Time
Location: Needham, MA

Regional Sales Manager, LA Area

Regional Sales Manager, Southwest US – based in LA area

Position Description:

Primary responsibility is sales and account management of strategic accounts and targeted business development in the US-South West territory, based in LA area.  Success in this role will require outside sales of Bigbelly Smart City solutions and territory management experience in addition to being an independent self-starter.  Excellent written and verbal communication skills and a combination of thoughtful sales strategy, creative planning, and aggressive engagement across the stakeholders of target account list. An ambitious mentality and the ability to be focused, organized, and flexible in a changing environment are critical.  This is a high-intensity position, with growth potential, reporting to the Regional Director of Sales – West US. The role will ‘call high’ and all other needed levels and interface with some of the largest cities, colleges and some companies in the south/west United States, building a high value pipeline of sales opportunities. Role will require travel within the Southern CA territory primarily and some surrounding states occasionally.   Trips to HQ in MA as needed.

Responsibilities:

  • Focused Account Management of assigned accounts in territory
  • Bigbelly fleet “Deployment Reviews” with proprietary CLEAN Software Demonstrations to executive levels and mid levels.
  • New Business development and SFDC pipeline creation from existing customers and new prospects.
  • Outbound calling/mailing to target accounts/lists
  • In territory, in-person sales calls, account planning and forecast management
  • HQ Marketing campaigns follow-up
  • Other projects as assigned in support of the Sales and Marketing organization
  • RFP, Contract and proposal development.

Qualifications:

  • 10 years + of sales/account management experience exceeding sales targets
  • Bachelor’s degree
  • Excellent verbal and written communication skills 
  • MS Office and Salesforce.com experience
  • Strong attention to detail and follow through
  • Ability to work independently and collaborate in a team setting
  • Prior selling to municipalities and Universities a plus
  • Positive, determined, winning attitude
  • Prior sales skills training courses, seminars, etc
  • Startup, small company and large company work experience mix 
  • IOT, saas, capital sales.
  • Ability to sell across multiple stakeholder within same account
  • A true interest in Sustainability, environment, efficiency etc.

Type: Full Time
Location: Southwest US, Los Angeles

Regional Sales Manager, South Central US

Regional Sales Manager, South Central US – based in TX

Position Description

Primary responsibility is sales and account management of strategic accounts and targeted business development in the US-South Central territory, based in TX.  Success in this role will require outside sales of Bigbelly Smart City solutions and territory management experience in addition to being an independent self-starter.  Excellent written and verbal communication skills and a combination of thoughtful sales strategy, creative planning, and aggressive engagement across the stakeholders of target account list. An ambitious mentality and the ability to be focused, organized, and flexible in a changing environment are critical.  This is a high-intensity position, with growth potential, reporting to the Regional Director of Sales – Central US. The role will ‘call high’ and all other needed levels and interface with some of the largest cities, colleges and some companies in the south/west United States, building a high value pipeline of sales opportunities. Role will require travel within the South Central/TX territory primarily and some surrounding states occasionally.   Trips to HQ in MA as needed.

Responsibilities

  • Focused Account Management of assigned accounts in territory
  • Bigbelly fleet “Deployment Reviews” with proprietary CLEAN Software Demonstrations to executive levels and mid levels.
  • New Business development and SFDC pipeline creation from existing customers and new prospects.
  • Outbound calling/mailing to target accounts/lists
  • In territory, in-person sales calls, account planning and forecast management
  • HQ Marketing campaigns follow-up
  • Other projects as assigned in support of the Sales and Marketing organization
  • RFP, Contract and proposal development.

Qualifications:

  • 10 years + of sales/account management experience exceeding sales targets
  • Bachelor’s degree
  • Excellent verbal and written communication skills
  • MS Office and Salesforce.com experience
  • Strong attention to detail and follow through
  • Ability to work independently and collaborate in a team setting
  • Prior selling to municipalities and Universities a plus
  • Positive, determined, winning attitude
  • Prior sales skills training courses, seminars, etc
  • Startup, small company and large company work experience mix
  • IOT, saas, capital sales
  • Ability to sell across multiple stakeholder within same account
  • A true interest in Sustainability, environment, efficiency etc

Type: Full Time
Location: South Central US, TX

Inside Sales Representative – North American Channel Support

Regional Sales Manager, South Central US – based in TX

Position Description:

The primary responsibility of the Inside Sales Representative assigned to the North American channel will be to assist Bigbelly’s distribution partners in maintaining their accounts and generating business. This role will combine both an inside sales, and account management mentality, as this position will focus on both new and existing accounts

The chosen candidate will be tasked with cultivating opportunities in both current and prospective customer accounts through outbound calling, emails, marketing campaigns and inbound lead follow up. Our candidates should be able to understand the needs and requirements of the prospective customer and utilize that information to smoothly transition the prospect or any pertinent information to a field-based channel partner.

Success in this role will require:

  • Must excel at multitasking and prioritizing tasks
  • Excellent written, verbal and listening skills
  • The ability to be focused and flexible in a changing environment
  • A strong work ethic
  • Ability to work off hours as this is a national position.
  • Excellent relationship management skills

Responsibilities:

  • Respond to inbound calls and requests from channel partners, and their customers
  • Prepare assessments, presentations, proposals, quotes and process orders for NA Channel
  • Represent our partner as the Bigbelly specialist for their company in all aspects of business
  • Maintain each partner’s named account list
  • Ensure opportunities are progressing through the purchasing process through continuous follow-up
  • Outbound calling to municipalities and colleges/universities within a regional geographic
  • Marketing campaign development, implementation and follow-up
  • Contact sourcing for key players within target region
  • Other projects as assigned in support of the Marketing organization

Qualifications:

  • Fluent in Bigbelly product knowledge preferred
  • Bachelor’s degree in appropriate field of study or equivalent work experience
  • Sales or customer service experience
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office products
  • Strong attention to detail and follow through
  • Ability to work independently and collaborate in a team setting
  • Self-motivated
  • Critical thinking and problem-solving skills
  • Knowledge of Salesforce
  • Travel when necessary

Type: Full Time
Location: Needham, MA

Customer/Technical Support Rep I

Customer/Technical Support Rep I

Position Description:

Responsible for ensuring that customers, distributors and service providers receive professional, courteous support with regards to the company’s products, software and services.  Through email, telephone calls, and direct contact, position is responsible for remotely diagnosing problems and determining a resolution, managing the processing of spare part orders, as well as handling customer inquiries, warranty claims and resolution of customer complaints.

This position is also responsible to initiate for initiating requests for field service, and providing estimates and processing parts orders and provide remote diagnostic for the install base.  Schedules and Coordinates the service and the return of product using established RMA practices in an efficient and timely manner. Follows established company guidelines on servicing and repairs/returns.

Responsibilities:

  • Be the main point of contact for customers and service providers
  • Follow up with customers; update and close cases in Sales Force
  • Process spare parts orders
  • Process all customer service orders in a timely manner, and maintain customer logs, records and files
  • Analyze customer problems and implement appropriate corrective action to initiate field service if necessary
  • Generate field service tickets and RMA’s as needed
  • Track and report on warranty issues, parts and customer returns
  • Track and report on Corrective Action status of the installed base
  • Monitor the CLEAN software system
  • Monitor and proactively repair key account fleets as identified by management.

Qualifications:

  • Excellent listening skills
  • 2+ years’ experience in a customer support or technical support role
  • Technical software and hardware troubleshooting skills and willingness to learn and understand nuances of product design and operation
  • Ability to accurately communicate technical information (written and verbal)
  • Excellent organizational skills with the ability to work independently and on multiple tasks
  • Ability to accurately communicate technical information (written and verbal)
  • Ability to easily learn, and navigate, and configure Bigbelly’s custom software (CLEAN enterprise waste management software.)
  • Ability to maintain a positive customer focused attitude at all times
  • Experience with Sales Force or similar CRM software
  • Project management experience a plus
  • Proficient in Microsoft Office applications

Type: Full Time
Location: Needham, MA

Sales Support Specialist

Sales Support Specialist

Position Description:

The Sales Operations Specialist will be responsible for supporting Sales, spanning all business segments in our International and Domestic Sales group, by providing assistance to effectively service current and potential customers. This role is responsible for being a Subject Matter Expert in relationship management, on-boarding support of customers and carriers, and continued management of the daily needs of both the customer and sales team related to the order to cash process. This can include anything from invoice issues to assistance in providing the end-product to the customer. The candidate will also have ad-hoc responsibilities for improving processes and metrics across the company to drive business line results. The Sales Operations Specialist will receive information from Sales employees, suppliers, and dispatch to find solutions to improve operational efficiencies. The ideal candidate will need to be a problem solver and provide solutions that drive best business practices and bottom line results. Candidate will work closely with Sales, Customers, Suppliers, Transportation and Billing teams.

Responsibilities:

  • Support throughout sales processes; pre-order, order processing, and post-order documents
  • Issue quotations for hardware and software
  • Generate part estimates and orders
  • Send out shipping information and delegate on-boarding tasks
  • Help assign incoming leads to correct account/territory owner
  • Generate sales reports
  • Process hardware and software orders
  • Complete shipping damage claims
  • Other duties as assigned
  • Manage spare parts pricing
  • Responsible for sales requests
  • Assist in arranging international shipping (custom documentation & manufacturer pick up)

Qualifications:

  • Prospective candidates should have demonstrated commitment to customer satisfaction through a track record of respecting and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing.  Able to communicate technical information to non-technical people. 
  • Strong decision-making and analytical abilities 
  • A technical aptitude and willingness to learn and understand various software programs (such as Salesforce and CLEAN software) and how Bigbelly hardware and software works 
  • Excellent organizational skills with the ability to work independently and on multiple tasks
  • Proficient with Microsoft Office applications
  • Flexible; willing and able to change directions, priorities and processes as needed. 
  • Able to work independently and as a team; willing to take direction and able to propose new ideas to improve service.
  • One-year experience in a customer support or technical support role
  • Bachelor’s degree  

Type: Full Time
Location: Needham, MA

Bigbelly is an equal opportunity employer.